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Please contact us as soon as possible with item details and we will communicate this with our staff, we'll try our best to find your item and assist with retrieval to the best of our ability.
You’re welcome to snack on our vehicle. However, as a courtesy to the other passengers we recommend you keep the area clean and clean up after yourself. Alcoholic beverages are not permitted on the vehicle (including checked baggage).
Life happens and we understand that your schedule itinerary might change. To ensure you change your reservation easily contact us 2hrs prior to your departure time (subject to availability, changes may apply).
Once completed, Torvi reservations cannot be canceled or refunded, however they can be changed for another time up to 2 hours before your original scheduled departure.
All passengers must be 18 and older in order to ride with Torvi. Unaccompanied minors under the age of 18 must be accompanied by an adult (18+) otherwise will not permitted to travel.
Parking is available in the surrounding areas of Tovi pickup/drop-off locations. Pickup/drop-off locations are solely meeting points, but Tovi is not affiliated in any way with the the venues at which we do pickups/drop-offs. Customers must follow the parking guidelines of these venues if they which to park at these locations.