FAQ

Got a questions? We've got the answers.

How early should I get to the pickup location?

At Torvi, boarding begins 10 minutes prior to departure. This allows us to check-in everyone and depart on time.

Do I need to print my confirmation email and bring it with me?

Passengers are not required to have their conformation on hand but a photo ID will be required.

What baggage can I bring?

The maximum luggage allowance is (1) checked bag that does not exceed 56 Inch (height + width + depth) and (1) small personal item (backpack, laptop bag, purse, or similar)

Does Torvi allow pets?

No, Tovi does not allow pets of any kind in our vehicles.

How much time in advance do I need to buy my tickets?

Depending on availability, you can buy same-day tickets up to 35 minutes before scheduled departure.

Do I need to purchase a seat for an infant?

Yes, a seat must be purchased for each infant or child. Children are prohibited from riding on a passenger's lap.

What to do if I lose an item in the vehicle?

Please contact us as soon as possible with item details and we will communicate this with our staff. We'll try our best to find your item and notify you promptly.

Can I bring food on board?

You’re welcome to snack on our vehicle. However, as a courtesy to the other passengers, we ask that you keep your area clean and clean up after yourself. Alcoholic beverages are not permitted on the vehicle (including checked baggage).

Can I change my reservation?

Life happens and we understand that your schedule itinerary may change. To ensure you change your reservation, easily contact us 2 hours prior to your departure time (subject to availability, charges may apply).

Can I cancel and get a refund for my reservation?

Once purchased, Torvi reservations cannot be canceled or refunded. However, they can be changed for another time if we are notified 2 hours prior to your departure time.

Are minors allowed to ride unsupervised?

All passengers must be 18 or older to ride with Torvi. Unaccompanied minors under the age of 18 must be accompanied by an adult (18+). Otherwise, they will not permitted to travel.

Where can I park?

Parking is available in the surrounding areas of Tovi pickup/drop-off locations. Pickup/drop-off locations are solely meeting points, but Tovi is not affiliated in any way with the the venues at which we do pickups/drop-offs. Customers must follow the parking guidelines of these venues if they which to park at these locations.